Privacy Policy

We collect only the information necessary to provide you with a smooth and secure booking experience:

• Account Information: Your name and phone number for OTP SMS authentication and profile setup.
• Booking Details: Selected chalets, reservation dates, shifts (Day / Night / Full Day), and reservation status.
• Location Data: Approximate device location to display chalets and guest houses near you on the interactive map (with your explicit permission).
• Device Information: Device model, operating system version, and push notification tokens (FCM) to deliver real-time booking updates.

We use your information for the following purposes:

• Processing, confirming, and managing your chalet reservations.
• Sending push notifications regarding reservation confirmations, status changes, and reminders.
• Providing responsive customer support and inquiries resolution.
• Improving platform performance, search accuracy, and user experience.

We never sell or rent your personal information. We share your data solely in the following necessary contexts:

• Chalet Hosts & Owners: Your name, phone number, and stay details are shared with the host of your booked chalet for check-in coordination.
• Trusted Infrastructure Providers: Secure cloud servers, SMS OTP verification gateways, and Firebase push notification services.
• Legal Compliance: When required by applicable laws or regulatory authorities.

We implement industry-standard encryption, SSL protocols, and restricted database access controls to safeguard your personal details against unauthorized access or disclosure.

You maintain full control over your personal data:

• You can view your saved favorites, bookings history, and language preferences directly in the app.
• Account Deletion: You can delete your account and all associated personal records at any time directly within the Profile screen inside the app.

If you have any questions or feedback regarding this Privacy Policy, please reach out to us: